Fixed-cost support contracts from the UK's top-ranked Claris team. When something goes wrong, the people who answer are the same people who built the system.
Most of our clients come to us after something has gone wrong without a contract in place. The honest answer is: it depends on how much your FileMaker system matters to your operations.
If your system is business-critical, if people can't do their jobs when it's down, then a support contract isn't insurance, it's a cost of running the business. If it's a nice-to-have, you might be fine without one. We'll tell you honestly which you are.
Without a contract, we help you when we can. With one, you're at the front of the queue. For critical issues, our target response is four business hours, usually faster.
Support engineers who've never seen your database before take time to get up to speed. Our support team either built your system or knows it from previous support work. That makes a significant difference when time matters.
We don't just fix problems, we spot them before they become problems. Regular reviews, performance monitoring, and version management are part of what a support contract covers.
Emergency development work without a contract is charged at our standard rate. Support contracts give you a fixed monthly cost with agreed response times, easier to budget, easier to justify internally.
Investigation and resolution of incidents affecting your hosted application, plus general operational assistance. Monday to Friday, 9am–5:30pm.
UK-based FileMaker hosting on infrastructure we own and operate. Dedicated or shared server options, with automated backups and disaster recovery.
Automated backup routines with verification, designed to support restoration in the event of system failure or data corruption. We're clear that backups are a tool, not a guarantee.
As an authorised Claris Partner, we handle your FileMaker licensing, ensuring you have the right coverage at the right cost as your team changes.
Support is provided Monday to Friday, 9am–5:30pm UK time. Our internal response targets:
System is down or a core business process is completely blocked. We treat this as our first priority.
Significant functionality is impaired and there is no reasonable workaround.
Partial impairment with a workaround available, or a non-urgent fault affecting a subset of users.
Minor issues, cosmetic defects, or general queries that don't impact day-to-day operations.
Response targets are internal operational commitments, not contractual service level guarantees. In practice, most issues are resolved within the target window or sooner.
Every support contract is scoped to the system it covers. Get in touch and we'll put together a proposal that reflects your actual requirements.
Discuss a Support Contract